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How much does shipping cost?
Shipping will be calculated using the total number of items in your order.
All orders within the U.S. will be shipped using UPS or DHL. Shipping within the United States is $7.75 for the
first pair and $1.25 for each additional pairs.
Shipments outside the United States of America may be subject to local
import charges and taxes, which are the responsibility of the purchaser.
When will my order arrive?
The length of time it takes to receive your order depends on the method of shipment and the order’s destination.
Depending on the time of year, most orders will be shipped in 6 to 7 weeks. For Rush orders, there is an additional fee of $15 per pair. For rush delivery, orders can be shipped
UPS 2nd Day Air at $10.75 for the first pair and $3.50 for each additional pair.
Special Shipping Requests
For shipping other than UPS Ground such as Overnight (standard/priority),
2 day or 3 day, please contact Glide Ballroom Shoes for shipping details and cost, 1-818-890-2397.
What if my order gets lost or damaged during shipping?
If you have a problem or are unhappy with any Glide Shoes product purchased on our website, please call us at 1-818-886-8918.
Why must Glide Shoes collect sales and use taxes?
(U.S. customers)
The sales and use taxes applied to your purchase are determined according to state and local laws and regulations.
If you live in California, then we are required to charge sales tax. If you live out of state, you are exempt from paying sales tax.
California customers must include 8.25% sales tax on all merchandise.
Tax exempt customers must submit an exemption certificate at the time the order is placed.
If you would like more information about the sales tax in your area, please contact your state department of revenue.
*We recommend that you print and save a copy of the Order
Form for your records.*
Returns
and Exchanges
Please note that most shoes are custom made to order and are non-refundable. This is why we are able to offer you choices in styles, materials, heel heights, etc. When you place your order, please ask if it is refundable. If it is, and you need to return them, you must call for return authorization number and return address.
Returns and exchanges must be made within 14 days of shipping date, in original box, with a briefly stated reason for return, and a valid return authorization number on the box. SHOES THAT HAVE BEEN WORN OR SOILED CANNOT BE ACCEPTED FOR CREDIT OR EXCHANGE. If shoes are returned after the 14 day time period, before 30 days, and are in new condition, they will be subjected to a $15 restocking fee. No returns will be accepted after 30 days.
Glide Dance Shoes reserves the right to refuse a return. * * Purchaser is responsible for all shipping costs on refunds or exchanges. * *
There
will be a $20.00 service charge on your account
for any returned checks for insufficient funds.
The account balance will need to be paid by
Money Order or Credit Card. Your account will
be charged the full invoice amount upon receipt
of order.
A $5.00 service charge, in addition to the
freight cost, will be incurred for all drop
shipments.
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